Vacancy: Front of House Assistant 14-28 Hours part time
 

Vacancy: Front of House Assistant 14-28 Hours part time

JOB TITLE: Front of House Assistant 14-28 Hours part time

RESPONSIBLE TO: Visitor Services Manager or Duty Manager

The Abbey Theatre is Ireland’s national theatre and occupies a unique position in the hearts and minds of Irish people. It comprises of two theatres: the Abbey, with a seating capacity of 492 seats, and the Peacock, with a seating capacity of 132 seats. The Abbey Theatre is committed to producing a year round programme of work both on and off stage, with the priority to create work of excellence, which not only showcases Irish and international drama but also engages with the artistic and civic life of contemporary Ireland.

THE ROLE:
The primary role of this position is to serve customers in an efficient and courteous manner in the bars and delivering an excellent visitor experience. Reporting to the Visitor Services Manager, the successful applicants will be expected to maintain a high standard of excellence in all contact with customers.
This person will work closely with the Visitor Services Coordinators to deliver on personal and departmental goals and objectives in the context of the Abbey’s overall mission and vision.

RESPONSIBILITIES:

Duties include but are not limited to:
• Promoting the Abbey Theatre and its programme of work in an accurate, informed manner
• Serving customers at the bars in a fast, efficient and courteous manner at all times.
• Ensuring the security of the theatre area, anticipating and acting upon customer needs and requirements.
• Managing access (N-Scan) and crowd control in a calm, proactive and engaging manner.
• Dealing effectively with customer enquiries and complaints.
• Being pro-active on behalf of the theatre in the areas of customer care and front of house sales.
• Ensuring the front of house areas are clean, well presented and that the bars are fully stocked.
• Managing all financial transactions (Point of Sale system) with accuracy.
• Being knowledgeable on the Abbey Theatre’s fire and evacuation procedures and attending all emergency and evacuation drills and training in order to be able to carry out emergency procedures correctly.
• Being aware of the needs of customers with special requirements and ensuring those needs are met.
• Adhering to company policies and procedures.
• Assist with any other duties as may be deemed applicable by the Sales and Customer Management team.

SKILLS / ATTRIBUTES:
• Bar skills are essential and experience of working in a fast paced hospitality environment.
• Excellent communication and customer service skills.
• Ability to work under pressure to high standards and handle multiple tasks.
• Barista skills would be an advantage.
• Proactive and positive attitude to work.
• Excellent team player.
• Excellent time keeping skills.
• An interest in theatre and the Arts.

TERMS AND CONDITIONS:

Posts: Part-time position fixed term on a 14 to 28 hour contract. Flexibility and availability to work evenings and weekends is required.

Hourly rate of pay: Salary commensurate with skills and experience.

Probationary period: 6 months.

Holidays: 24 days per annum (including Good Friday and Christmas Eve) pro rata.

Public Holidays: 9 Public holidays per annum pro rata.

Pension: The Abbey Theatre provides employees with access to a Personal Retirement savings Scheme Account (PRSA) and will match contributions up to 5.5% of salary. Employees must contribute a minimum of 3% to avail of employer contributions. Contributions are made through payroll.

Life Assurance: The Abbey Theatre Group Life Assurance plan provides a benefit to all employees of 4 times annual salary in the event of death while in service.

Health Insurance: Employers are provided with the option to join the Abbey Theatre – VHI Group Scheme. Participant employees receive a 10% discount on any VHI plan and the subscription is deducted through payroll.

APPLICATION PROCESS:

Please send the completed Abbey Theatre Application form and an up to date CV to:

Barbara Pender, HR Department, Abbey Theatre, 26 Lower Abbey Street, Dublin 1

Or alternatively email: recruitment@abbeytheatre.ie

The closing date for applications is 1pm on Friday 19th May 2017.

The Abbey Theatre is an equal opportunities employer.

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