Fundraising Compliance

The Abbey Theatre’s commitment to you

Commitment to Standards in Fundraising Practice

The Abbey theatre is fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising. To learn more about the standards, the background that led to them or other organisations that have been approved, visit the ICTR website.

The statement exists to:

- Improve fundraising practice
– Promote high levels of accountability and transparency by organisations fundraising from the public
– Provide clarity and assurances to donors and prospective donors about the organisations they support.
– The Abbey theatre has considered the Statement and we believe we meet the standards it sets out.

We welcome your feedback on our fundraising activity. See our Feedback and Complaints Procedure below.

Donor Charter

As an organisation with charitable status seeking donations from the public the Abbey Theatre aims to comply with the Statement of Guiding Principles for Fundraising.
Our promise is to treat all our supporters with respect, honesty and openness.
We commit to being accountable and transparent so that donors and prospective donors can have full confidence in the Abbey Theatre.
We promise to effectively apply your donations to us for their intended purposes.

Our donors and prospective donors will:

- Be informed of the Abbey Theatre’s mission, and of the way the organisation intends to use donated resources.
– Be informed of the identity of those serving on the organisation’s governing board, and assured that the board will exercise prudent judgement in its stewardship responsibilities.
– Be assured your donations will be used for the purposes for which they were given.
– Receive appropriate acknowledgement and recognition.
– Be assured that information about all donations is handled with respect and with confidentiality to the extent provided by law.
– Have easily available the agreed procedures for making and responding to complaints.
– Have the opportunity for names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties
– Receive prompt, truthful and forthright answers to any questions you might have of the Abbey Theatre.

Feedback and Complaints

The Abbey Theatre is committed to ensuring that all our communications and dealings with our supporters are of the highest possible standard. We listen and respond to our supporters so that we can continue to improve.We welcome both positive and negative feedback.

We aim to ensure that:

- It is as easy as possible to make a complaint.
– We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response.
– We treat it seriously whether it is made by telephone, letter, fax, email or in person.
– We deal with it quickly and politely.
– We respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc.
– We learn from complaints, use them to improve, and monitor them at Board level.

What to do if you have feedback:

If you have a comment about any aspect of our work, you can contact the Abbey Theatre in writing or by telephone. Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.

Write to: Fiach Mac Conghail, Director/CEO, The Abbey Theatre, 26/27 Lwr Abbey Street, Dublin 1
Tel: 01-8872201
Email: Fiach Mac Conghail

We are open 5 days a week from 9.30 am to 5.30 pm each day

What happens next?

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 working days, and do everything we can to resolve it within 21 working days. If this is not possible, we will explain why and provide a new deadline.

What if the complaint is not resolved?

If you are not happy with our response, you may get in touch again by writing to the Abbey Theatre’s Chairman Dr Bryan McMahon. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.

Disclosure

The Abbey theatre is open about whether those seeking donations on their behalf are volunteers, employees of the organisation or are third party agents.
Anyone fundraising on behalf of the Abbey theatre must ensure that prospective donor are aware of their status, i.e. volunteers, employees or third party agents.

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